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This session describes how we organize a Custom Made product Order?
Now please go through following informations, which are little lengthy, because we have furnished every possible details to avoid further confusions in organizing an Order. Please feel free to inform whether you find any problems in the following details that will not work out with you. We will analyze all your comments in a most important way and decide accordingly.
IMPORTANT: In the following parts, CLIENT stands for end Importer / Buyer
At first, select the item (s) from below list. Also mention whether the interest is for KNITTED or WOVEN Class, to enable us to forward particular e-catalogue (s);
T-SHIRTS; SWEATERS; SHIRTS; ATHLETIC & SPORTS CLOTHING; PULL OVER; BLOUSES; INFANT WEAR; SPECIALTY CLOTHING; FORMAL WEAR; OUTERWEAR; UNIFORMS; WORK CLOTHING; JEANS; HOSIERY STOCKINGS, SOCKS; LINGERIE & UNDERWEAR; FASHION ACCESSORIES; SHORTS; BERMUDAS; PAJAMAS; KNITTED OR WOVEN FABRICS (mention fabric composition), HOME TEXTILES ETC.
(If the above list doesn't include your needed product (s); please don't worry, furnish your specific demand. That may be coming under our service area and we can send the catalogue for the same, otherwise that will inform immediately)
Next steps are described below, step by step for your easy reference (considering a garment product as your selected item for an example);
CLIENT DO:- Once specific demand is finalized, forward it to us for further needed action.
WE DO:- On receipt of Client's interested product (s) from the above list, we will forward the related catalogue (or Client can ask for a specific catalogue by forwarding those specific details to us), via e-mail attachment for the examination purpose of the Client.
CLIENT DO:- Once Client is satisfied with the catalogue (s), please forward the detailed informations such as fabric quality, short descriptions of each items, specifications, measurements, size ranges, specific needs of the Client, minimum or maximum quantity that Client can offer, sketches (this is optional for non-complicated styles), terms & conditions of purchase etc, to get the provisional quotation of the products that the Client propose to order. Client also may intimate about their targeted price, however this is not a must factor.
WE DO:- Receiving all details, we can provide the possible lowest quotation. Always try to provide maximum details about specific requirements of the Client, which will help us to provide error free quotation.
CLIENT DO:- Once rates, terms & conditions etc. of the purchases were provisionally approved by the Client, they should issue Provisional Rate & Terms Approval mail to us (e-mail with a copy via Air Mail).
WE DO:- On receipt of this Provisional Rate & Terms Approval document, we can forward physical samples (garments / fabric swatches) to the Client according to the specifications submitted by them, however this will be done with available materials matching to the needs of the Client. Colour & fabric quality may be little different but the measurements; patterns etc will be same in case of garments, as per informed needs of the Client.
CLIENT DO:- Client can inspect these sample (s) on receipt, may approve or let the Client ask for modifications. Once they are satisfied, should forward a Confirmed Purchase Order to us, which must bear all exact details of the proposed order. Sketches should also included with this CPO. This is an important document regarding an order (e-mail with a copy via Registered Air Mail).
WE DO:- Against Clien's Confirmed Purchase Order, we will start producing samples as per CPO details furnished by them. These sample products will be exact duplication in terms of fabric quality, colour, patterns, specifications etc asked by the Client. Normally this process will take 15- 20 days as this is a full course process, which is expensive too. Prior to this, we will forward fabric lab dips to examine whether the colours/shades of fabric will match with Client's original asked parameters. Even we are making samples for 3-4 garments, the minimum required sampling investment would be a considerable figure. Under any circumstances we will not change the fabric design, quality & colour of the styles in the bulk processes, however changes in measurements (within tolerance) and un complicated pattern changes can be followed in the bulk production, comparing the specifications disclosed in the Confirmed Purchase Order, but against Client's specific written request. These Pre-Order (PO) samples will be forwarded to the Client for their close examination. For high value items, specific samplings will be according to some conditions. However, for normal value items, generally there will not be any conditions for the making & forwarding of samples.
CLIENT DO:- Client may approve these PO samples fully or approve it with necessary rectifications. Once they are convinced, should open an Irrevocable Letter of Credit with an approved bank by Reserve Bank of India, in their Country or transfer 50% TT in advance, according to which payment condition is previously agreed by the Client. If L/c is opening, it should be in our name with a Transferable clause because we should pass it on to our appropriate Associate for documentation, production and other banking procedures.
WE DO:- Once the L/c or TT reached us here, immediately we will start bulk processes. Within 15-20 days, we will again forward Pre-Production (PP) samples to the Client, made from the bulk-processed fabric for their close examination. Client may forward these items to their approved testing lab for examination of the quality standards maintained, however we will only forward PP samples to the Client once it passes ISO standards.
CLIENT DO:-Client may approve these PP samples fully or approve it with necessary rectifications and should inform the matter to us at the earliest as total processes will be temporarily stopped for the approval of PP samples, from their end.
OTHER GENERAL ORDER EXECUTION PROCEDURES FOLLOWING TO ABOVE STEPS:-
Once Client is convinced and approved the PP samples, we will re-start bulk processes and bulk in-house production with the permission of the Client. Also, we will go with following steps;
1) One time, On-Line Production (OLP) samples will be dispatched to the Client for their physical examination & comments.
2) Production status reports will be mailed for Client's verification & further direction, weekly twice.
3) Necessary scanned images of fabrics, accessories etc will be e-mailed to the Client for their knowledge & comments.
4) Shipment samples will also be forwarded to the Client once we complete full production, this should be treated as token products to the Shipment of the Order.
5) 95% of our business will be completely electronic based, which will ensure fast & effective feed backs from our end.
6) Shipment will be provided as per schedules, committed at the time of confirming an order.
7) Export bills should be honored within 7 days on receipt at Client's L/c opening bank.
Client can control quality parameters of the particular order either by appointing their authorized representative / inspection agent at Client's own cost or if the Client desires, we have our own infrastructures to conduct quality inspections on Client's behalf and SGS lab certificates will be issued to prove the quality standards. Some Buyers prefer to appoint their own person for inspections. In this matter, option goes to the Client. Any way, all our Inspection services will be free of cost (overseas manufacturing based inspections will be charged due to higher inspection overheads) to the Client as we are organizing total order.
AFFIRMATIONS:-
1. We are one of the reputed establishment in India and are committed to provide the Client with our sincere and trustworthy services. All our business will be based on ethical view points and we are also expecting it from our valued Client's side. We need long lasting business relations with the Client, which should be mutually beneficial.
2. Quality of the products will be matching to ISO norms. Final Inspection shall be based on AQL (Acceptable Quality Level) standards opted by the Client. Required AQL standard should be finalized, prior to placing an Order.
3. All the manufacturing jobs as well as export documentations will be carried out by our business associates and Client can check the credibility of these appropriate associates through any International Credibility Assessing Agency (e.g; Dun & Bradstreet) at the cost of Client before placing an Order. All our Group's Members and Associated Exporters (AE) are well reputed in this field and have long experiences.
4. Once the Order is placed, it will be our duty to satisfy the Client in all ways and we are very keen to maintain Client's reputation among their valued customers by exporting quality products. Valuable money of the Client is confidently passing to us for the products they dreamt and we guarantee that all their business interests will be safe guarded fully.
5. Without written consent of the Client, we will not make any changes in the general specifications & patterns of the products manufacturing.
APPEAL IN ADVANCE:-
Please note that, manufacturers & exporters of apparel & clothing are in great risk side always, and we request for the Client's practical approaches in connection with order execution matters as this category of industry having several technological limitations. Also, according to tough global competition, profit margin is very narrow comparing to the efforts & risks taken by this industry community. We would like to point out these factors now, because we have several experiences with some overseas buyers who will blindly stick on theoretical viewpoints, as those are not having any practical experiences with Apparel & Clothing industry.
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