Qualitime Group Of Exportimport

Welcome to the world of apparel and clothing, get all from under single roof of 'Qualitime'

Please let us allow to describe some Frequently Asked Questions and corresponding Answers, which we have came to know from several years experience. Hope this will enable our valuable Clients to rectify some of their normal doubts.

(THIS SESSION IS MAINLY MEANT FOR CUSTOM MADE PRODUCTS. HOWEVER, SOME ARE APPLICABLE TO OTHER BUSINESS ACTIVITIES TOO)

QUS- 01> Why are you not supplying initial garment samples without approving the proposal in principle?

ANS> Sampling is very expensive and lots of new Clients are misusing this facility. We can submit samples once we could determine that a Client is serious and deserves it. From our past experiences, we have framed out a special sampling policy for this and found all serious and active Clients are approving same. All our regular and active Clients are happy with our sampling supports.

QUS- 02> Others are providing us with enough samples. Why not you?

ANS> Sorry, that we don't know. We value our money, time and efforts. Also we are ready to serve serious Clients in a better way.

QUS- 03> Are your prices high? 

ANS> Our prices are not high. Please evaluate the quality with price offered. We can also supply in same price (even low) as you purchased, however quality will also be same of that.

QUS- 04> Why you are not allowing final inspection across our table in our Country?

ANS> There is nothing adverse in it. If some mistakes (major or minor) found in the final inspection at Client's place and they refuses the goods, simply we can't take return of the goods to India due to re-entry duty and freight. More over, majority of mistakes can be easily rectified in our factory with out much time and money involvement, if goods are final inspected in our works, prior to shipment. This is not at all possible if the goods inspected finally at the destination. Only this risk factor is the main problem for not allowing final inspection at destination. After all, products are man made and we should provide a margin for all kinds of un expected happenings.

QUS- 05> We want the products against DA or DP or 60 days L/c or Deferred Payment or LDP or TT against acceptance of goods etc.  Could you offer?

ANS> Sorry. Not at all. Our policy term is strictly Irrevocable L/c at Sight (Confirmed L/c to some Countries)or TT in advance for all new Clients. Regular Clients may be considered accordingly.

QUS- 06> What are your acceptable INCOTERMS (International Commercial Terms)?

ANS> FOB or  CIF.

QUS- 07> Will you guarantee the products and up to what period?

ANS> Yes. All AQL 1.5 to 2.5 grades are guaranteed for Seven months from the the date of shipment of the products. This guarantee is only applicable to 'Custom Made' products.

QUS- 08> How can we make a claim, if needed? When we will get  claim amount?

ANS> You can make a claim through our AIOR or directly to us. You will get approved claim amount adjusted in the next order bills.

QUS- 09>  If we are not placing further order with you?

ANS>  Then, if the approved claim is below 15% of FOB value, you will get claim amount within a month via TT. If the amount is higher, RBI's approval is needed and TT can expect within  45 to 60 days. If the goods are not exported from India, this 15% ceiling limit is depend on the end supply country's  Govt's  foreign exchange policies.

QUS- 10> How can we believe the credibility of the supplier/vendor?

ANS> You are welcome to assess the credibility of the supplier/vendor through any International Credibility Assessment Agency at your cost, prior to placing a confirmed order.

QUS- 11> We want products immediately. Could you arrange the same?

ANS> Up to certain extent. As there is minimum required time needed for each processes, there will be a limit for fast dispatch. Please bear with us.

QUS- 12> How can we believe your quality?

ANS> We will provide SGS or other compatible lab reports for all quality tests conducted. Moreover, you can appoint own Quality Inspector (s) for quality assurances, at your cost.

QUS- 13> Whom should we contact for order negotiations?

ANS> With our *AIOR in your Country / Service area. If AIOR is not available in your Country, please make direct negotiations with us.

QUS- 14> Will you extend continued marketing services to us?

ANS> 100% sure, you can expect our excellent services continuously and even after sales services too. 

QUS - 15> Why you are not conducting Overseas inspection at free of cost even placed through you?

ANS> It is very well known subject that sending our Inspection team to Overseas and conducting inspections there are very expensive, in case we are managing orders through other Country out side India. So, normally we are forced to charge extra for such services. Please understand our practical problems for not providing free inspection services, while an order is executing through our Overseas supplier (in case of our Sourcing & Buying function). However, such Overseas order organization would be conducted by us at free of cost (not Inspection).

*AIOR: Associated Independent Overseas Representative (our overseas marketing associates).

Associate with QUALITIME, just feel the difference and comfort. Then you will be with us - ALWAYS

For more queries to be answered, please contact us without hesitation.